Archive for August, 2003

Good Customer Service is the Responsibility of the Customer

Thursday, August 21st, 2003

This morning I had a question about my mortgage. Looking back the question is really about mortgages, not specifically my mortgage. But as I set out to search for an answer to my question, in my head it was a question about my mortgage.
Step 1: Open phone book to white pages listing […]

Threshold Guradians

Friday, August 15th, 2003

Originally posted on the interactionarchitects group on Yahoo!
Nah. Let’s be Threshold Guardians.
My problem with these threads continues to be the idea that we need to “rebrand,” “restate,” or “remarket” ourselves. Let’s say we do this. Create an organization that serves as a figurehead, single-point-of-contact, whatever, that has the sole purpose of uniting “us” […]

When a Calculator Becomes a Search Engine (or Vice Versa)

Friday, August 15th, 2003

Google now offers yet another reason to have a computer in your kitchen (how many teaspoons in a cup), in your workshop (how many millimeters in an inch), or your… office (5 times 8).
Unfortunately, it doesn’t calculate “how many participants in a usability study.�

Another Job Notice

Thursday, August 14th, 2003

State Farm is hiring fro two positions in the designer area. The first position is a direct hire through State Farm. The second position is a consultant position through a company called Blackwell.
I can’t guarantee you’ll sit next to me of course, but that may be a good thing.