This morning I had a question about my mortgage. Looking back the question is really about mortgages, not specifically my mortgage. But as I set out to search for an answer to my question, in my head it was a question about my mortgage.
Step 1: Open phone book to white pages listing [...]
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- 37signals: Defensive Design for the Web : How to improve error messages, help, forms, and other crisis points
- Carolyn Snyder: Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces
- Dave Shea & Molly Holzschlag: The Zen of CSS Design : Visual Enlightenment for the Web (Voices That Matter)
- Deborah Mayhew: Cost-Justifying Usability
- Deborah Mayhew: The Usability Engineering Lifecycle: A Practitioner’s Handbook for User Interface Design
- Eric Schaffer: Institutionalization of Usability : A Step-by-Step Guide
- Ian Graham: A Pattern Language for Web Usability
- Jeffrey Rubin: Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
- Jeffrey Zeldman: Designing With Web Standards 2.0
- JoAnn T. Hackos & Ginny Redish: User and Task Analysis for Interface Design
- Kreta Chandler: Customer-Centered Design: A New Approach to Web Usability
- Luke Wroblewski: Site-Seeing: A Visual Approach to Web Usability
- Martin Gorrod: Risk Management Systems : Technology Trends
- Mike Kuniavsky: Observing the User Experience: A Practitioner’s Guide to User Research
- Robert W. Bailey: Human Performance Engineering (Third Edition)
- Scott Weiss: Handheld Usability
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