Good Customer Service, Parte ye Seconde

As of this writing, 32 out of the last 100 hits on my Web site have been through search engines that were searching for “good customer service” or some variant.

This is not a high traffic site. It averages about 17 hits a day. But for some reason, through the strange and beautiful reasoning of the search engine algorhythm (sic) gods, my site comes up in the top 5 hits for searching on “good customer service.”

Here’s my question. Why? I realize my recent post on customer service has something (okay everything) to do with it, but I wonder, what the people at the initiating end of the search are finding? What are they even looking for? Why would and be interested in good customer service (on the same day even)?


1. There is a general lack of good customer service in the world (hits range the spectrum of countries).
2. People want to know how to give good customer service.
3. I don’t have a “3” right now.


Let me, and the other 17 people who visit here, know why and how you ended up here. Drop a line via the comments link below.


  1. Well I landed here because I’ve got your site bookmarked :)

    You know, would make an unbelievable domain name. I just checked and its already taken (along with “.org” which happens to be someone’s blog).

    Keep up with the posts!

  2. Ditto for me. Bookmark.

    I have an even lower traffic blog but I’m amazed at how well it ranks for some searches. I thought Google looked at your incoming links to determine rank. There must be a bug — it’s the only explanation.

    – me

  3. I have you on my list. I think I originally found your site somewhere along the line when looking for blogs about usability, HCI etc. Not sure otherwise though. I think that sometimes the Google results are all about the exact wording used … which explains some of it.

  4. Well I have to look at you everyday in the mirror… wait…

    I do get a lot of hits from SvN. I also get quite a few when people use Google as a calculator. I use the free version of SiteMeter, and I always find it interesting to see from whence people came.

    Apologies for the lack of posting over the past month. Work is a bit, how you say, insane?

  5. I’ve got you linked AND bookmarked, so there :)

    Chances are it’s links from other sites that are driving you up in Google. You comment a lot on SvN, which is a very high-traffic site and you probably get a lot of click-throughs from there. Add in the other, smaller sites like my own and it might just do it.

    Also, as someone working in the technical support/customer service industry (as a day job, please don’t hold it against me!), I know for a fact that there is a definate lack of good customer service, I think it’s gotten to the point of being so poor in general that people are looking to do something, or at least speak out about it. Just my humble opinion, of course.

  6. googled “Bloomington, IL, Blog”. I live in San Diego but visit BMI regularly, and for some reason that always seems to escapes me, I love ur home town. It’s like visiting Pleasantville, but in color!

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