— 17 May 2004 —

Register.com is Pissing Me Off

Register.com is pissing me off.

My domain name for this site is, officially, usabilityworks.org. But right now, usabilityworks.org goes to a Register.com parked page; a “coming soon!” stock page.

My domain registration was set to expire on May 13. On May 5, I set up a domain transfer to Godaddy.com. That should have been enough time to make the transfer as they say about 5 to 7 business days are needed. And it did transfer officially on May 13, according to pir.org, the governing body over dotorgs.

Then, on May 14, I get two receipts via email from Register.com charging me for another year of domain registry (35$US) and another year of domain forwarding service (49$US). These charges are why I switched to Godaddy.com. There I get both for 8.95$US a year. And those two services are all I need.

When I spoke to Register.com before I set up the transfer, they cautioned me that “other registrars don’t offer the level of service we provide, and often what they do offer is not available 24/7 and via an 800 number.” Frankly, I don’t care. With as rarely as I have ever had to deal with a registrar beyond what I can do on their Web site, I don’t mind paying long distance charges because it will never be more in a year than what Register.com would charge me just for basic service. And I told them as much.

So I called Register.com on May 14. It took 15 minutes for them to figure it out. I don’t really mind the 15 minutes as the guy helping me sounded new to the job. And everybody has a learning curve at a new job. No big deal. They said they would refund both charges completely and apologized for the error. Fine.

Except I still haven’t received the refund. And my domain goes to a parked page.

Overall, I have never been really happy with Register.com. When I started buying domain names though, they seems the most reputable on the block and many companies were charging similar amounts. Except now Register.com has competition and they haven’t stepped up to meet that competition.

Do most people need much in the way of customer service from a registrar? I don’t know. Have you? What exactly are we paying for when we pay 35$US for domain registry?

For now, I am happy to pay 8.95$US for my dotorg. With all the other domains I have (only about 7 now), paying that much isn’t as much a big deal when compared to 35$US a piece.

Hopefully this will be taken care of today. My apologies for what is essentially a broken link for those of you going to usabilityworks.org instead of usabilityworks.typepad.com. Apparently, good customer service is still the responsibility of the customer.

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