— 5 August 2004 —
¤ Company: State Farm Insurance, Corporate Systems
¤ Location: Bloomington, IL
¤ Position: Technical Writer & Help Developer
Promoted August 2000.
- Designed and implemented project and enterprise (79,000 employees) communication strategies.
- Developed Web sites, online Help, manuals, job aids, and other enterprise training material.
- Developed enterprise Online Help style guide.
- Mentored new Help Developers.