July 1999 to October 2000

¤ Company: State Farm Insurance, Corporate Systems
¤ Location: Bloomington, IL
¤ Position: Technical Writer & Help Developer

Promoted August 2000.

  • Designed and implemented project and enterprise (79,000 employees) communication strategies.
  • Developed Web sites, online Help, manuals, job aids, and other enterprise training material.
  • Developed enterprise Online Help style guide.
  • Mentored new Help Developers.