— 5 August 2004 —

October 2000 to July 2006

¤ Company: State Farm Insurance, Corporate Systems
¤ Location: Bloomington, IL
¤ Position: Interaction Designer

Promoted December 2001, August 2002, and March 2004.

Below are some bulleted overview of what I do, but you can get a better flavor for what I do day-to-day by reading the narrative description of what I do.

  • Design user interfaces for banking and insurance computer and Web applications for internal workforce, customers, and 17,000 Agents.
  • Promote user-centered design techniques that meet project budget and timelines.
  • Establish User Profiles.
  • Conduct Task analysis, including: current task, problems and opportunities, usability objectives, and future task analysis.
  • Create mockups (paper and computer).
  • Create prototypes in HTML and CSS.
  • Design and run informal (formative) and formal (summative) usability sessions.
  • Create formal usability report with recommended solutions.

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