less recently !New_Position
currently Okay Then
more recently Change Aint A-comin’

— 11 January 2005 —

Okay Then

I don’t usually talk about the business side of dayjob, but the news today was plastered with the US$40 million-49-state-plus-DC deal that my employer reached with the Attorneys General for everywhere except Indiana.

What I find particularly blogworthy of the story is the way it is being reported. I first heard it reported that my employer, through an internal audit, identified a probelm with the way a large number of cars were classified, potentially affecting their value. So my employer approached Attorneys General around the country and said, let’s figure this out.

The second way I heard this reported (I say heard because it was on NPR) did not mention the fact that my employer brought this to the attention of state governments. I got these two versions essentially back-to-back and had I only heard the second one my reaction would have been to view my employer negatively.

With no mention of it being my employer that initiated, the story sounds like yet another mega-corp stomping on the hopes and dreams of the little guy. And they would have gotten away with it too if it weren’t for those meddling kids Attorneys General.

The Reuters piece is brief, but it does mention my employer’s part in bring the issue up.

[my employer], in an internal review, discovered it did not properly document vehicles taken from policyholders due to damage or theft, Miller said. These documentation errors could affect consumers who bought damaged cars without knowing their true background, he said.

[my employer] then approached Iowa and other states to address the errors.

Hopefully I won’t get fired for writing about this. ;) Especially since I go to great lengths to really try to not mention my employer by name. Ever. Because while my knowledge about what I do was almost 100% obtained by working here, I write about the field of design and usability, not insurance and financial services.

I suppose that line will be good to talk about when I speak at the Blog Business Summit at the end of this month about Corporate Blogging: Strategy & Policy.

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