I spent 47 minutes on the phone yesterday with a customer service rep from Apple. At least 25 of those minutes was on hold. Listening to a single piece of crap music. Over and over and over and over…
While the good news is I finally got Apple to listen to me for [...]
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- 37signals: Defensive Design for the Web : How to improve error messages, help, forms, and other crisis points
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- Deborah Mayhew: The Usability Engineering Lifecycle: A Practitioner’s Handbook for User Interface Design
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- Ian Graham: A Pattern Language for Web Usability
- Jeffrey Rubin: Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
- Jeffrey Zeldman: Designing With Web Standards 2.0
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- Kreta Chandler: Customer-Centered Design: A New Approach to Web Usability
- Luke Wroblewski: Site-Seeing: A Visual Approach to Web Usability
- Martin Gorrod: Risk Management Systems : Technology Trends
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- Scott Weiss: Handheld Usability
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