Comments on: A Problem and Opportunity for Apple

By: Karen Barna

Karen Barna — Tue, 13 Dec 2005 19:13:15 +0000

Yeah, well, I have had Verizon DSL for a little more than a year now and since the beginning I have had issues with their web-based email access. When I try to read emails, etc., I keep getting booted back to the sign-in page. Frustrating, but even more so after I have spent time (but not enough to time out of the system) composing a thoughtful email only to click “send” and watch it disappear forever as I am re-routed to the very beginning. Argh!!!

By: Zooley

Zooley — Wed, 03 Aug 2005 19:41:21 +0000

Verizon offices *don’t* talk to each other. An example:

A few years back the local university had a deal with Verizon set up so that people off campus could get ADSL. At the time, it was the only way (for students, faculty, and staff) to get ADSL access without paying an arm and a leg. When a person cancelled their phone account, the ADSL account would keep going. You had to call two separate Verizon offices and cancel two separate accounts (and yet you recieved one statement for your monthly bill). Whenever a phone line was cancelled Verizon never told (internet provider) Verizon about it, much to the latter’s irritation as they had to deal with angry customers screaming at them about a bill they recieved for a line that shouldn’t even exist.

By: Martin Proud

Martin Proud — Wed, 03 Aug 2005 07:11:55 +0000

Funny you mention that. I was on about 5 minutes and I swore I listened to a song that I downloaded for free off iTunes.

But you make good points.

By: Kyle

Kyle — Sat, 30 Jul 2005 05:49:43 +0000

I just bought a new laptop, and for two reasons i did not go with Apple.

A.) There customer support just sucks, i know that from experience from my iPod.

B.) And they have sirious cooling issues with the ibook.

You can argue with me on B but number A is a deffinent yes.

Hopefully in two years when i buy another laptop these issues will be solved, or i will just go to a windows based machine.