Ver iz on

I don’t want to type the name of their company, so you get Ver iz on.

Do me a favour: call 309.827.8299. Not to worry; it’s a disconnected number. In fact it was never activated. Yet for some reason, I just received a bill for $97.54.

This is the third time. Twice before I had to call them and explain how I don’t owe them money for service I don’t receive.

And now I will have to call again. But I have to wait until Tuesday.

Different departments at Ver iz on do not talk to each other. I got that admission out of every person I ever talked with there. So when I tell one person, there seems to be no guarantee that the message will get through to the right people.

Ver iz on… You owe me money for my time. Debit my wireless bill. No you can’t do that because of reasons mentioned in the previous paragraph. Just send me a check. $200 will be fine. Oh yes, I am serious. I know you won’t send it, but since I seem to be continually called upon to help you run your company, I think it is the least you can do.

The plus side of all this, if by plus I mean not so much which is the case, is that I will have to use mobile minutes to take care of this. Yep, call the wire-less portion of the company, no charge. Call the land line portion, charge. Hooray!

Some day there really will be a large company that provides good customer service. Want one now? Ask me how!

5 replies on “Ver iz on”

  1. That really sucks. I had a relative who had cancelled her account with T-mobile and they still charged her for a month or two after the cancellation.

    Hope you get it all sorted out soon.

  2. I had a similar problem with the home and wireless departments of Sprint Canada. Pissed off and frustrated with what could only be called “customer disservice”, I called the head office directly and asked if they had a VP of customer service. I got his very helpful assistant who put me in touch with someone who could actually help me and did. He even followed up!

  3. Yeah, the bad part is that most of the individuals I speak with are as helpful as they can be and are often nice.

    It’s company policy (that is, to be dumb) that gets in the way.

  4. maybe the thing you’d want to do is to type their name, so that when people search for feedback about the company, people can see some honest and candid info about issues with a particular company, eh?

  5. No. I’ve written about them before on this site. I’ve used their name typed correctly. And for some reason, even when the post leaves the page, I get their ads on my site.

    I have no illusions that their company will change. Nor that my opinion will sway a person in their choice since in many markets there is no choice.

    And by the way, I got another bill from them, this time with a credit of about $16.

Comments are closed.