Comments on: Travelocity Continues to Suck http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/ Making next year's Human-Computer family reunion a lot less uncomfortable. Mon, 01 Dec 2008 23:21:34 +0000 http://wordpress.org/?v=2.6.1 By: Les http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-18754 Les Mon, 05 Mar 2007 23:36:19 +0000 http://usabilityworks.org/?p=276#comment-18754 Have spent 2 hours trying to cancel a total trip package to no avail. Travelocity's policy is to frustrate you into giving up. Be warned. NEVER book with this company EVER. If you have to cancel, you'll be screwed, even though you are guaranteed satisfaction. You'll be told that you have to be transferred to a Total Trip Department. As far as I can tell, it doesn't exist. Without question, the worst and most dangerous anti-consumer friendly corporation I've ever dealt with. Save your money and time. Go elsewhere. Have spent 2 hours trying to cancel a total trip package to no avail. Travelocity’s policy is to
frustrate you into giving up. Be warned. NEVER book with this company EVER. If you have to cancel,
you’ll be screwed, even though you are guaranteed satisfaction. You’ll be told that you have to be
transferred to a Total Trip Department. As far as I can tell, it doesn’t exist.

Without question, the worst and most dangerous anti-consumer friendly corporation I’ve ever dealt
with.

Save your money and time. Go elsewhere.

]]> By: Jared http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-200 Jared Thu, 13 Jul 2006 22:10:54 +0000 http://usabilityworks.org/?p=276#comment-200 Jared here I figured I would make one LAST appearance to defend myself and by the time this is read by anyone my computer will be on a moveing van heading far away from here so this is posted from an ex employee of travelocity and I will tell you why they suck and list all the reasons they don't care about customer service and then you won't here from me again. DT said I didn't work at Travelocity well I did at the time he posted I didn't I gladly gave my resigination some month before because I knew I would be moveing soon and because they screwed me out of alot of money in comissions. So lets look at why I can tell you they don't give a shit about customer service. 1. Takeing away american jobs and giving them to India where most of them don't speak good english and you can't seem to get them to understand your promblem or can't understand them but I am sure Travelocity saved some money on payroll. 2. You purchase a 14 day advance ticket at 9:45 p.m. pst and it sits around in queue for 20 minutes so when it's ticketed at 12:05 a.m. cst no more 14 day advance guess what you loose. 3. I can't tell you how many times I had a customer call and thier ticket had been issued but multiple times if they catch it within 24 hrs. great if not you have to send in your credit card statement showing us proof. Of course if we gave a shit about the customer we would clearly be able to see our mistake and correct it and if you used a debit card I hope you have some extra money sitting around because you are screwed. 4. How many people have seen a rate advertised for a flight, hotel or cruise only to try and get and fail and all we do is feed you some line of BS as to why we are not going to honor an advertised price? 5. How many of you hotel clerks like our easy billing system for our hotels. 6. Speaking of hotels we are required to offer you what we call an MMH hotel which may be the best price if you are not military, AARP, AAA or senior citizen but try to get a rate for one of the above on a good buy hotel(the ones with the green tags) not going to happen we are going to tell you that is the best rate. Well I have defended myself and really not told anyone here something they already didn't know.I must leave for good I have movers waiting on me. I will continue in the future to bash the shit out of Travelocity and tell everyone I come in contact with how bad they are and as an ex employee I will have more of a chance to have a listening ear. This is Jared saying good bye. Jared here I figured I would make one LAST appearance to defend myself and by the time this is read by anyone my computer will be on a moveing van heading far away from here so this is posted from an ex employee of travelocity and I will tell you why they suck and list all the reasons they don’t care about customer service and then you won’t here from me again. DT said I didn’t work at Travelocity well I did at the time he posted I didn’t I gladly gave my resigination some month before because I knew I would be moveing soon and because they screwed me out of alot of money in comissions. So lets look at why I can tell you they don’t give a shit about customer service.
1. Takeing away american jobs and giving them to India where most of them don’t speak good english and you can’t seem to get them to understand your promblem or can’t understand them but I am sure Travelocity saved some money on payroll.
2. You purchase a 14 day advance ticket at 9:45 p.m. pst and it sits around in queue for 20 minutes so when it’s ticketed at 12:05 a.m. cst no more 14 day advance guess what you loose.
3. I can’t tell you how many times I had a customer call and thier ticket had been issued but multiple times if they catch it within 24 hrs. great if not you have to send in your credit card statement showing us proof. Of course if we gave a shit about the customer we would clearly be able to see our mistake and correct it and if you used a debit card I hope you have some extra money sitting around because you are screwed.
4. How many people have seen a rate advertised for a flight, hotel or cruise only to try and get and fail and all we do is feed you some line of BS as to why we are not going to honor an advertised price?
5. How many of you hotel clerks like our easy billing system for our hotels. 6. Speaking of hotels we are required to offer you what we call an MMH hotel which may be the best price if you are not military, AARP, AAA or senior citizen but try to get a rate for one of the above on a good buy hotel(the ones with the green tags) not going to happen we are going to tell you that is the best rate.
Well I have defended myself and really not told anyone here something they already didn’t know.I must leave for good I have movers waiting on me. I will continue in the future to bash the shit out of Travelocity and tell everyone I come in contact with how bad they are and as an ex employee I will have more of a chance to have a listening ear. This is Jared saying good bye.

]]> By: Juan http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-199 Juan Fri, 23 Jun 2006 18:29:28 +0000 http://usabilityworks.org/?p=276#comment-199 Glad to hear that they were able to help you out, Kelly! I've had very little luck with the company: they overbilled (nearly three times what the price was supposed to be) for a flight, and I experienced much of the same frustration with customer service. They were unable to help. They eventually told me that they would be able to arrange a refund in 30 days. (I'm going after my PhD and low on funds, so my budget is always way tight; so by the time the refund would have come in, the utilities and rent checks would have bounced.) I finally gave up on Travelocity and contacted the airline directly. They proved helpful. Travelocity seems to have a hard time responding in a timely, substantial way. I doubt I'll be using them again. Glad to hear that they were able to help you out, Kelly! I’ve had very little luck with the company: they overbilled (nearly three times what the price was supposed to be) for a flight, and I experienced much of the same frustration with customer service. They were unable to help. They eventually told me that they would be able to arrange a refund in 30 days. (I’m going after my PhD and low on funds, so my budget is always way tight; so by the time the refund would have come in, the utilities and rent checks would have bounced.) I finally gave up on Travelocity and contacted the airline directly. They proved helpful.

Travelocity seems to have a hard time responding in a timely, substantial way. I doubt I’ll be using them again.

]]> By: Kelly http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-198 Kelly Fri, 02 Jun 2006 13:42:16 +0000 http://usabilityworks.org/?p=276#comment-198 The issues we had with Travelocity have been resolved. After several emails back and forth and a little research on their end, they have offered us a solution that we were more than happy to take. They did apoligize for our problems and for this Jared character, at this point I think they have really stepped up to the plate in our case... The issues we had with Travelocity have been resolved. After several emails back and forth and a little research on their end, they have offered us a solution that we were more than happy to take. They did apoligize for our problems and for this Jared character, at this point I think they have really stepped up to the plate in our case…

]]> By: dep http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-197 dep Sun, 28 May 2006 04:39:09 +0000 http://usabilityworks.org/?p=276#comment-197 I don't think Jared is a Travelocity rep. His English is too good! I don’t think Jared is a Travelocity rep. His English is too good!

]]> By: Kelly http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-196 Kelly Fri, 26 May 2006 02:39:13 +0000 http://usabilityworks.org/?p=276#comment-196 I have just gotten an email from the VP of Communications at Travelocity and they are looking further into the problems we had on our trip. He also noted that this 'Jared' guy is not an employee of Travelocity and they have been tracking him. I am anxiously awaiting to see if they can come to the table with something that will make us happy. And I would be more happy to see what happens to this Jared guy...you know they can follow IP addresses these days. I will post when I hear more from the executives at Travelocity. I have just gotten an email from the VP of Communications at Travelocity and they are looking further into the problems we had on our trip. He also noted that this ‘Jared’ guy is not an employee of Travelocity and they have been tracking him. I am anxiously awaiting to see if they can come to the table with something that will make us happy. And I would be more happy to see what happens to this Jared guy…you know they can follow IP addresses these days. I will post when I hear more from the executives at Travelocity.

]]> By: angel http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-195 angel Thu, 18 May 2006 22:22:49 +0000 http://usabilityworks.org/?p=276#comment-195 I don't care what anybody says Travelocity sucks you took some 700 American jobs and gave them to India probably because you wouldn't have to pay them USD (yeh more like 1.45 hr.) When you call for customer service you get some guy that can't speak english then will transfer you all over the place. Once someone helps you they say "I will write down what you told me and foward it." You couldn't pay me to use Travelocity again. I would rather have DR. Hook do a GYN exam. I don’t care what anybody says Travelocity sucks you took some 700 American jobs and gave them to India probably because you wouldn’t have to pay them USD (yeh more like 1.45 hr.) When you call for customer service you get some guy that can’t speak english then will transfer you all over the place. Once someone helps you they say “I will write down what you told me and foward it.” You couldn’t pay me to use Travelocity again. I would rather have DR. Hook do a GYN exam.

]]> By: Kelly http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-194 Kelly Thu, 18 May 2006 02:49:26 +0000 http://usabilityworks.org/?p=276#comment-194 Jared also left messages on my blog....here is my post with his comments... http://kellystern.blogspot.com/2006/04/travelocity-sucks.html#comments I admit what happened was my fault to begin with, but lack of customer service from the outsourced workers is what really got me pissed. I am still waiting for the response from their customer service department on the fax and email I sent...they said they would get back to me in 4 to 6 weeks...waiting now in week three... I will gladly show my letter to anyone who wants to read it... Jared also left messages on my blog….here is my post with his comments…

http://kellystern.blogspot.com/2006/04/travelocity-sucks.html#comments

I admit what happened was my fault to begin with, but lack of customer service from the outsourced workers is what really got me pissed.

I am still waiting for the response from their customer service department on the fax and email I sent…they said they would get back to me in 4 to 6 weeks…waiting now in week three…

I will gladly show my letter to anyone who wants to read it…

]]> By: Dt http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-193 Dt Thu, 11 May 2006 19:32:02 +0000 http://usabilityworks.org/?p=276#comment-193 Coming from Travelocity, I can say Jared is not a Travelocity representative, and should realize the legal liability involved. I apologize for letting this go on so long and for the frustration I've seen here. We do take customer service very seriously, and I am forwarding these issues to teams in the company. Coming from Travelocity, I can say Jared is not a Travelocity representative, and should realize the legal liability involved.

I apologize for letting this go on so long and for the frustration I’ve seen here. We do take customer service very seriously, and I am forwarding these issues to teams in the company.

]]> By: Jared http://usabilityworks.org/2006/03/30/travelocity-continues-to-suck/#comment-192 Jared Wed, 10 May 2006 14:40:13 +0000 http://usabilityworks.org/?p=276#comment-192 We at Travelocity are like car salesman we will do whatever to get you to buy and if everything goes as planned you will think we are the greatest and will come back. But if something goes wrong and you need customer service well you are SOL I am just telling you how it is the people that delt with us know this if you haven't dealt with us remember what I have said We at Travelocity are like car salesman we will do whatever to get you to buy and if everything goes as planned you will think we are the greatest and will come back. But if something goes wrong and you need customer service well you are SOL I am just telling you how it is the people that delt with us know this if you haven’t dealt with us remember what I have said

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