Comments on: MBTA Web Site Redesign — Updated http://usabilityworks.org/2006/12/15/mbta-web-site-redesign/ Making next year's Human-Computer family reunion a lot less uncomfortable. Tue, 02 Feb 2010 20:14:45 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Tomasa Tinoco http://usabilityworks.org/2006/12/15/mbta-web-site-redesign/comment-page-1/#comment-48438 Tomasa Tinoco Tue, 04 Sep 2007 14:24:18 +0000 http://usabilityworks.org/2006/12/15/mbta-web-site-redesign/#comment-48438 This morning, I was at Wellington station, trying to resale a pass because when I got my pass it was nobody to help me, and for some reason I ended having two passes.I did not know that was ilegal what I was doing, because this is the first time that happen to me, when suddenly this MBTA employee start yelling and insulting me, she inmediatelly call the MBTA police and give them all my description like I was a criminal, it was no reason for her to do that, it will be a big difference if she came to me in a good manner and tell me that it wasn't right what I was doing. Never on my life I been feeling so humilliated and discriminated, in front of a lot people that at that time was getting their T pass, because of my skin color, she show no respect for me. People working on the public places should be more open and educated, because I was so nervous I did not ask her for her name and Budge #, but the time was 8:20 AM. I am a citizen and I deserve the same respect of other etnic races in this country. My last comment is, please made the MBTA employees have more respect for others as human beings, specially the bus drivers, because when somebody ask then a question they give people an attitude. For the sake of others I hope this incident will not occur to others, it wasn't a pleasant moment I have this morning, starting the week. I hope this comment will help you to improve the services at the T stations and all route buses; some of the drivers are so nice, but most are terrible, they run late or sometimes never show up at all. Sincerely yours, Tomasa Tinoco This morning, I was at Wellington station, trying to resale a pass because when I got my pass it was nobody to help me, and for some reason I ended having two passes.I did not know that was ilegal what I was doing, because this is the first time that happen to me, when suddenly this MBTA employee start yelling and insulting me, she inmediatelly call the MBTA police and give them all my description like I was a criminal, it was no reason for her to do that, it will be a big difference if she came to me in a good manner and tell me that it wasn’t right what I was doing.

Never on my life I been feeling so humilliated and discriminated, in front of a lot people that at that time was getting their T pass, because of my skin color, she show no respect for me. People working on the public places should be more open and educated, because I was so nervous I did not ask her for her name and Budge #, but the time was 8:20 AM. I am a citizen and I deserve the same respect of other etnic races in this country.

My last comment is, please made the MBTA employees have more respect for others as human beings, specially the bus drivers, because when somebody ask then a question they give people an attitude.

For the sake of others I hope this incident will not occur to others, it wasn’t a pleasant moment I have this morning, starting the week.

I hope this comment will help you to improve the services at the T stations and all route buses; some of the drivers are so nice, but most are terrible, they run late or sometimes never show up at all.

Sincerely yours,

Tomasa Tinoco

]]> By: Paul Irish http://usabilityworks.org/2006/12/15/mbta-web-site-redesign/comment-page-1/#comment-6424 Paul Irish Mon, 18 Dec 2006 04:00:07 +0000 http://usabilityworks.org/2006/12/15/mbta-web-site-redesign/#comment-6424 Local interactive agency RDVO did the redesign: http://www.rdvo.com/clients/case_studies/articles/?article=006 Local interactive agency RDVO did the redesign: http://www.rdvo.com/clients/case_studies/articles/?article=006

]]> By: Patrick Haney http://usabilityworks.org/2006/12/15/mbta-web-site-redesign/comment-page-1/#comment-6262 Patrick Haney Fri, 15 Dec 2006 23:10:01 +0000 http://usabilityworks.org/2006/12/15/mbta-web-site-redesign/#comment-6262 I'm pretty sure the MBTA isn't going to give you good directions to my Wii, but it's worth a try. However, if you'd like to come play some Wii Sports sometime, let me know. The new MBTA site is actually looking pretty good, but since it was dog slow this morning (and they didn't have the Google Maps API URL setup for non-www URLs), I didn't really get to look around much. I’m pretty sure the MBTA isn’t going to give you good directions to my Wii, but it’s worth a try. However, if you’d like to come play some Wii Sports sometime, let me know.

The new MBTA site is actually looking pretty good, but since it was dog slow this morning (and they didn’t have the Google Maps API URL setup for non-www URLs), I didn’t really get to look around much.

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