Comments on: Apple Wants Your Feedback, Sorta http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/ Making next year's Human-Computer family reunion a lot less uncomfortable. Thu, 08 Jan 2009 21:17:17 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Matthew Keefe http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/comment-page-1/#comment-51194 Matthew Keefe Wed, 21 Nov 2007 03:30:05 +0000 http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/#comment-51194 It is nice of them to actually allow you to re-download all of your content (provided it is available). This is why I invested in an external drive to backup my library nightly. Glad to hear you got it all sorted out. It is nice of them to actually allow you to re-download all of your content (provided it is available). This is why I invested in an external drive to backup my library nightly.

Glad to hear you got it all sorted out.

]]> By: Matthew Oliphant http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/comment-page-1/#comment-51179 Matthew Oliphant Mon, 12 Nov 2007 20:29:02 +0000 http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/#comment-51179 You're right, it does look like that. Strangely though, they aren't charging me at all: <blockquote> The iTunes Store wants to give you the opportunity to redownload (at no charge) all the titles you purchased on this account that are still available. Please note that you may download your purchases only once, so this is an exception. </blockquote> Dear Apple, I am very appreciative of this. Next up: fixing iTunes itself. :) You’re right, it does look like that. Strangely though, they aren’t charging me at all:

The iTunes Store wants to give you the opportunity to redownload (at no charge) all the titles you purchased on this account that are still available. Please note that you may download your purchases only once, so this is an exception.

Dear Apple, I am very appreciative of this.

Next up: fixing iTunes itself. :)

]]> By: Abi http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/comment-page-1/#comment-51178 Abi Mon, 12 Nov 2007 19:49:47 +0000 http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/#comment-51178 That is awful and funny. Well, funny because it didn't happen to me and because your screenshot makes it look like they're charging you $9.99 to report your problem. That is awful and funny. Well, funny because it didn’t happen to me and because your screenshot makes it look like they’re charging you $9.99 to report your problem.

]]> By: hthth http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/comment-page-1/#comment-51177 hthth Fri, 09 Nov 2007 15:06:34 +0000 http://usabilityworks.org/2007/11/09/apple-wants-your-feedback-sorta/#comment-51177 This is one of the worst usability issues I've ever seen from Apple. Hope you get your stuff back without too many button clicks and consequent mystery puzzle-solvers. This is one of the worst usability issues I’ve ever seen from Apple. Hope you get your stuff back
without too many button clicks and consequent mystery puzzle-solvers.

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