Matthew Oliphant's usabilityworks.org — Design, Usability, Life, & Sagan

Fellow 9ruler, James Archer, has just launched Podbasket.
A great idea. All you have to do is give them the URL of the audio file and they take care of the rest.

Personal audio collection: If you keep coming across cool audio files on the web, but don’t like the hassle of copying them to your [...]

I had to call an 800 number today. At Apple. Not a good user experience.
My laptop is out of commission thanks to a dead monitor. I took it to a local Apple reseller and they asked if it was under warranty; did I have Apple Care. Sure I do! Except [...]