I spent 47 minutes on the phone yesterday with a customer service rep from Apple. At least 25 of those minutes was on hold. Listening to a single piece of crap music. Over and over and over and over…
While the good news is I finally got Apple to listen to me for [...]
As I wrote last Wednesday on my personal blog, we got a new water heater. Exciting news to you all I am sure.
As with most home repair activities that one rarely does, when it comes time it’s difficult to know what company to go with. Who do you trust? Who is least [...]
Here’s Overstock.com’s answer to the error message. Forget for a moment that they could have done something even more helpful, and focus on the content of the message. You gotta have a sense of humour when things go wrong.
They’re managing their reputation even in their error messages.
fyi’d by WebWord
When fans help manage your reputation, you know you have a good thing going on.
Flickr has a fan who is obviously interested in promoting the reputation of Flickr, as well as protecting it from the also obvious ideas of potential disgruntled Flickr employees or users.
Perhaps spending a few minutes registering yourcompanynamesucks.com today wouldn’t [...]
